terms & conditions
JURISDICTION.
English Law governs these terms and conditions and the purchaser agrees to submit to the jurisdiction of the High Court of Justice in England
ON-SITE WITH MTL PROVIDING EQUIPMENT
The purchaser agrees that where training is provided on site at a location provided by the purchaser, the supply of adequate power supply, power outlets and extension cables and other facilities such as whiteboard-flipchart, OHP and screen is, unless otherwise agreed in writing, the responsibility of the purchaser. The purchaser further agrees to expedite the setting up of the training equipment by ensuring that the room is made ready prior to the delivery of the equipment, which would normally occur one working day prior to the commencement of the course, within normal working hours.
Collection of equipment may in some instances by undertaken the day after the course. All expenses for extra visits or delays will be charged at cost.
OUR QUALITY PLEDGE
Our pledge of quality. If you find that you are unhappy with the training you receive, we will work closely with you to help resolve all matters to your satisfaction. We are only happy with our performance when you are!
PROMOTIONAL OFFERS
Occasionally, MTL will initiate promotional offers which may vary the terms and conditions stated above as well as offering discounts.
In such instances, MTL reserves the right to withdraw any promotional offer at any time without providing any due reason. Any discounts offered will be based upon current standard prices. Clients who already benefit from a discounted price may select either the promotional offer or their agreed discount, but not both.
COURSES
a) MTL constantly updates is courseware and therefore reserves the right to amend without notice the course contents and structures. The issuing of the Course Outline is intended only as a guide and does not form part of any contract with the client. Clients booking workshop courses, (tailored training) which use units of one or more course manuals, will be issued manuals, which, in our opinion most closely match the requested content.
b) Clients booking dedicated company courses are responsible for ensuring that all delegates are of an equal level in terms of current knowledge, abilities and capacity to learn when they (the client) have identified the course content. MTL will give an indication of the duration of a course structure designed by the client based on the average performance of end-users but cannot be held responsible if one or more delegates are not able to cover the course content in the estimated time. Delegates will however continue to benefit from receiving the full courseware content and the post course support for the full course content as agreed at the time of booking.
c) Course finish times are approximate and based upon six delegates of average ability proceeding at a normal rate of progress. Early completion of the course does not qualify the purchaser for either a proportional rebate or for delegates to train in other areas. Tutors are however available to consolidate the course up to 5pm.
d) If numbers on a Public Course are not sufficient to make the course viable, MTL reserves the right to convert courses of two or more days, to a shorter duration to reflect the trainer/delegate contact time.
e) If numbers on a Public Course are not sufficient to make the course viable, MTL reserves the right to cancel or postpone any Public course, and offer alternative dates for the delivery of the course.
OWNERSHIP OF GOODS OR SERVICE SUPPLIED.
The title of any goods, materials, manuals or software supplied by MTL as part of or in full of any service undertaken by MTL remains invested in MTL until full and final payment is received.
SOFTWARE
The purchaser agrees that whilst their delegate(s) attend any MTL course, the license to use the software at their place of business will, for the duration of the course only, be temporarily loaned to MTL for the sole purpose of training their delegate(s).
