terms & conditions

OBLIGATIONS OF THE PURCHASER.

The purchaser agrees that while attending or using the facilities/services it will: -
a) Co-operate with MTL's staff and accept their direction, supervision and control and conform to its rules and regulations.
b) Take all reasonable steps to safeguard their own safety and the safety of any other person who may be affected by its actions whilst attending or using the facilities/services.
c) Not engage in any conduct detrimental to the interests of MTL.
d) Not to solicit or employ or otherwise engage or contract for the services of any employee or agent of MTL, engaged at any time in the provision and/or preparation of the facilities/services, until twelve months after the date of termination of such employee's or agents employment by MTL or twelve months after the completion of the facilities/services (whichever is the earlier).
e) To abide by the course prerequisites.

CANCELLATION.

a) The purchaser agrees to pay the following charges to MTL in the event that for whatever reason, its representative fails to attend or withdraws from a training course / service which it has confirmed as booked.

b) Irrespective of the notice period given, the purchaser will be entirely responsible for costs incurred by MTL or any third party associated with the booking of the facility/service such as hotel, equipment or third party services.
c) The purchaser agrees that notice of all cancellations, irrespective of the period of notice given, should be in writing otherwise full payment will be required.

PAYMENT TERMS.

Invoices are raised and submitted to the purchaser upon MTL receiving oral or written confirmation of the booking of the facility/service.
All fees are due for payment at least 14 days prior to the commencement of the course or service. MTL reserves the right to charge the client the current base lending interest rate plus 3.5% on all unpaid fees. If payment has not been received within 3 months of the invoice date then in addition to the interest that will be charged MTL will charge a further flat fee of £100 per invoice to reflect the extra costs of collecting this debt.

POSTPONEMENTS.

a) The purchaser agrees to notify MTL in writing of any postponement, and the following charges will be applied: -

b) Courses postponed and subsequently cancelled will be subject to the level of cancellation fee that would have been applied if the course had been cancelled and not postponed. If the subsequent cancellation period is less than originally given when postponed then the cancellation fee will be charged for both instances.

Post Course support.

After attending or using the facilities/services the purchaser shall be entitled to ask for post course support which is made available by MTL for assisting with problems subsequently encountered by the purchaser with it's computer system, provided that the service is limited to: -
a) Those representatives of the purchaser who attended or used the facilities/services: and
b) Problems which relate directly to the subject matter of those training courses attended by the purchaser's representatives.
c) MTL's tutors who may have existing commitments at the time of the enquiry. In such circumstances, MTL will endeavour to respond to the query as quickly as possible. No liabilities for delays will be accepted by MTL in providing this service. MTL does not guarantee to resolve any or all issues raised through the post course support facility. Requests, which are deemed to be of a consultancy nature in content and commitment of resources, are not supported by this service.
d) MTL reserves the right to withdraw the post course support facility at any time without prior notice.
e) The post course support service is a free facility provided by MTL for clients and is not included under MTL's money-back guarantee.